Return & Recovery - Retail Strategies in a Covid-19 World
  • 2020-10-05
  • 17:00 - 18:00 (Hong Kong)
    10:00 - 11:00 (London)
    14:30 - 15:30 (Delhi)
    05:00 - 06:00 (New York)
  • English

The Covid-19 pandemic has reshaped the jewellery retail business, with prolonged shop closures and shifting consumer preferences prompting retailers to seek fresh approaches to customer engagement. 

Social-distancing measures due to virus-containment efforts have accelerated the adoption of new sales and marketing channels, particularly digital and omnichannel initiatives. 

In this webinar organised by JNA and the JNA Awards programme, leading jewellery retailers discuss practical, effective and innovative strategies to maintain growth in a coronavirus-afflicted world and beyond.

Speakers will share their insights on: 

•    The post-Covid-19 consumer
•    Trend towards digitalisation, social media and retail technology
•    Omnichannel solutions to tap today’s consumers
•    Road ahead for brick-and-mortar stores

  • Tanya Alissia
    Group Creative Director, Central Mega Kencana, Indonesia

    Tanya Alissia started her career at Indonesian jewellery retail giant, Central Mega Kencana, as a trainer. She eventually headed the multi-brand jeweller’s marketing and communications department and then, for two years, led the sales and operations department of luxury jeweller Frank & Co, the brand with the most outlets in the group. Alissia was recently promoted to Creative Director of Central Mega Kencana. Established in 1996, the group has four jewellery brands that cater to different segments. Ultra-upscale retailer Mondial offers jewellery pieces in the US$10,000 price range, while average price point at luxury jewellers Frank & Co and Miss Mondial is US$1,250. The Palace caters to the commercial set with price tags hovering at the US$650 mark. The brands are official jewellers for Forevermark, Brilliant Rose and Firemark Diamonds. They also carry in-house diamond brands such as Frank Fire and Mondial Excellent Cut.

  • Angelina Lau
    General Manager, International Operations, SK Jewellery Group, Singapore

    Angelina Lau joined Singapore-based SK Jewellery Group in 2008. Since 2010, she has been in charge of all strategic operational and management matters, including the network of retail stores, branding and marketing activities, jewellery design and quality control. Lau is also in charge of the group’s Love & Co brand. She spearheads its strategic blueprint including its brand concept, product and customer experience development and marketing direction, while overseeing the brand’s launch and expansion into international markets. Love & Co is a premium jeweller that specialises in diamond engagement rings and wedding bands. A subsidiary of Singapore’s SK Jewellery Group, the brand has stores in Singapore, Thailand, Malaysia and China. Founded in 1991, SK Jewellery Group has a network of retail brands including SK Jewellery, Love & Co., SK Gold and Star Carat Shop. 

  • Lawrence Ma
    CEO, Lee Heng Diamond Group

    Lawrence Ma, CEO of the Lee Heng Diamond Group, has more than 40 years of experience in the diamond trade. He is the Founding President and Chairman of the Diamond Federation of Hong Kong. Ma formulated the operating rules and regulations for Hong Kong’s diamond retailers, accelerating the development of the city’s diamond retail sector and bolstering consumer confidence. With his brother Max, he ventured into the jewellery retail business in the early 1990s with the establishment of MaBelle Jewelry, which broke new ground in Hong Kong’s jewellery retail scene by making diamond jewellery pieces trendier and more accessible. MaBelle currently has a wide network of stores in Hong Kong and China. Ma is also Vice President of the Shanghai Diamond Exchange and a member of the Board of Governors of the Gemological Institute of America.

  • Prida Tiasuwan
    Chairman, Pranda Group

    Prida Tiasuwan, chairman of Pranda Jewelry Public Co Ltd – PRANDA Group, is one of the pillars of Thailand’s jewellery sector. A visionary business leader with more than four decades of experience in the trade, he is credited for transforming PRANDA Group into one of the world’s top jewellery manufacturers and exporters, and the Southeast Asian country’s flagship jewellery brand. Under Tiasuwan’s leadership, PRANDA mastered the mass-production of fine-quality jewellery, a feat which used to be the exclusive domain of highly skilled goldsmiths. With offices in the US, Europe and India, the group also operates its own retail chains, which carry PRANDA jewellery pieces under the Prima Gold, Prima Diamond, Prima Art, Julia and Merii brands, with a strong focus on the Asian and Middle Eastern markets.

  • Olivia Quiniquini
    Associate Publisher & Editor-in-Chief, JNA / Jewellery Media, Informa Markets Jewellery

    A seasoned trade journalist and editor, Olivia Quiniquini runs the Jewellery Media team at Informa Markets Jewellery. She is responsible for the editorial direction, marketing and development of the JNA group of print, digital and content products. Quiniquini joined then UBM Asia as an Editor in the Jewellery Publishing Group in 2011 and eventually developed, launched and oversaw several jewellery trade titles as Editor & Project Manager. After eight months as Marketing & Communications Manager, she was promoted to Associate Publisher & Editor-in-Chief in March 2020. Quiniquini has held senior editorial positions with regional trade publications in Singapore and Dubai. She graduated magna cum laude with a Bachelor’s degree in Journalism from the University of Santo Tomas and pursued postgraduate studies in International Relations at De La Salle University.

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