JNA Oct 2018

FRONTLINE JNA | 18 | OCT 2018 By Esther Ligthart IN AN ONLINE WORLD Offline success While online retail has gained traction in recent years, jewellery stores are still very much in the game. Enhanced customer service and personalised shopping experiences are but some of the measures that will enable brick-and-mortar jewellers to survive and thrive in an era of increasing online retail.